great news!

[ssdd]

...... As promised by Senior Management, we are in the process of transitioning the Customer Assistance Center toll-free telephone number from India back to the United States. While the transition will take several months to complete, we wanted to let you know that we have already started taking calls here in the US, and as the days and weeks go by, the percentage of calls answered here in the US will gradually increase to 100%. There will be two U.S. based centers, one in Rochester Hills, MI, also known as Hamlin Road Center, and one in Salt Lake City (SLC), UT, also referred to as Tier 2. All customer calls placed to 800-992-1997 will be routed to SLC first, and then on to Hamlin Road as required.

We are also working on an initiative that will allow your dealership personnel to communicate with either of these centers via email. This feature is currently available for the SLC center and we hope to have this tool available in the near future at Hamlin Road.

For specific information on the email option, please go to the Service tab on DealerCONNECT and look in the Customer Relations portlet.

We are looking forward to these changes and we hope you will feel the same. In these difficult times, we all must view each customer as a "keeper" and we want to make sure we're supporting you in the best possible way to achieve our common goal of returning to profitability.

Best Regards,

Paul Alcala
Director, Customer Satisfaction

[ssdd]

Mujibar said,
'The telephone goes green, green ,
and I ‘pink’ it up, and say,
'Yellow' , this is Mujibar.'

Jim Press says...

YOUR FIRED!

[dafuzz1956]

Well it is a good thing since everyone says buy AMERICAN, we should hire AMERICANS in AMERICA !!!

I am not like Archie Bunker, but in these time of high unemployment I am glad to see Chrysler bring back some jobs to the homeland and vs out of boarder employment. This is a small start and I hope this begins to snowball jobs coming back home. :shades:

[ssdd]

amen brotha!

[XDCX]

Thanks for starting the thread - it was refreshing to read something positive.

Chrysler's made a lot of mistakes over the years, it's great to see them makes some positive changes.

[SHACOS]

That is good news. I've always hated talking to "Bruce" or "Daniel".

[jdemonto]

Great news for frusterated customers.....

Jason

[XDCX]

Originally Posted by jdemonto

Great news for frusterated customers.....

Jason

That's a great point - I'm actually surprised that Chrysler didn't make an effort to get some good P.R. out of their decision to bring these jobs back to the U.S.

With rising unemployment and huge trade deficits I would think this would make for a favorable story.

[ssdd]

once again we have no "PR" department...