Just booked a Service Appointment using the "Chat" feature

[XDCX]

I need to get an oil change and tire rotation so I figured I'd use my smartphone and do some "mystery shopping" to see what the experience was like.

After a somewhat convoluted process (I may create a new thread later on what I experienced) I ended up on a Chrysler/Jeep Dealer's mobile website. I couldn't find any coupons or pricing information on the webpage so I decided to click on the "Live Chat" link.

That link opened a new page on my smartphone:

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I thought it was interesting that "Live Chat" was a lot like texting but it used a webpage as opposed to text messaging.

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In my case I'd have to concede that it would have been just as easy to pick up the phone and talk to someone but there is something less invasive, and therefore more appealing, about communicating via text.

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Initially I only wanted to determine the cost for a tire rotate but the Dealership Representative did her job and asked for the appointment. Since the price was right and the appointment was convenient it seemed like a "no brainer" to go ahead and book the appointment.