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Old 10-23-2015, 05:01 PM   #1
mike04743
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Default Service dept spiffs

Gm parts and service rep came in and gave me hard time of selling tires off GM
Program.at dealership parts sells all tire most of battery's and over half wiper blades and it's funny gm pays service 2.00 tire and buck for every battery and wiper blade.what joke when parts sell it all .
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Old 10-26-2015, 01:37 PM   #2
XDCX
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mike04743 - First post - Welcome to DealershipForum

I can't say I'm too surprised that your GM rep wasn't happy you were selling tires outside of their program. In fairness that is part of the their job to try to increase Dealer Loyalty but hopefully they have the ability to see both sides if you were able to get a better deal from an outside vendor.

Concerning your comment that your Parts Staff is outselling the Service Advisors when it comes to batteries and wiper blades - that is a surprise. I don't know the details on how the GM spiff program works but if your guys are selling the product and not getting rewarded I'd bring it up as a topic of conversation.
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Old 10-27-2015, 07:24 PM   #3
mike04743
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I sold three set blade today and went outside to install them.got nothing for them.tech tell service advisor need blade and gm pays spiff to service advisor
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Old 10-28-2015, 02:43 PM   #4
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Quote:
Originally Posted by mike04743 View Post
I sold three set blade today and went outside to install them.got nothing for them.tech tell service advisor need blade and gm pays spiff to service advisor
Thanks for the feedback - that's interesting.

Because you're not a Service Advisor does that mean that no one in your store gets the incentive from GM when you sell a set of wiper blades or is someone else profiting from your efforts?
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