Go Back   DealershipForum.com > Regional Forums > Midwest Region > Automotive Discussions

Notices

Reply
 
Thread Tools Display Modes
Old 04-27-2015, 10:04 AM   #1
XDCX
Administrator
 
Join Date: Nov 2007
Posts: 14,855
Default Dealership employee takes customer's Caliber SRT4 for 96 MPH Test Drive

Based on news reports it appears the General Manager at Gurnee Chrysler, Jeep, Dodge, Ram has an employee issue and an unhappy customer to deal with.

News reports indicate a dealership employee, likely a technician, took a customer's Caliber SRT4 for a 96 MPH test drive after the customer had about $2,000 of repairs performed. For a link to the news report with the dash cab footage - click here

I watched the video and I can understand why the customer would be upset. That said, the employee didn't really thrash the car but there also wasn't a need to hit 96 MPH.

It appears the dash cam video was taken with a Garmin GPS unit - I didn't know Garmin had units that took dash cam videos and I'm guessing the dealership employee who took the Caliber SRT4 didn't know that either...
XDCX is offline   Reply With Quote
Old 04-30-2015, 07:36 AM   #2
TNtech
Member
 
Join Date: May 2014
Posts: 32
Default

I drive them 80 mph regularly. Sometimes you have to.

But NOT on 2 lane road ...holy crap what an idiot!
TNtech is offline   Reply With Quote
Old 04-30-2015, 08:49 AM   #3
XDCX
Administrator
 
Join Date: Nov 2007
Posts: 14,855
Default

Quote:
Originally Posted by TNtech View Post
I drive them 80 mph regularly. Sometimes you have to.

But NOT on 2 lane road ...holy crap what an idiot!
I agree.

The latest I read is the customer took the video to the cops who forwarded it to the DA who is investigating whether charges can be pressed against the technician. The report indicated that the technician is not cooperating with authorities.
XDCX is offline   Reply With Quote
Old 05-07-2015, 08:48 AM   #4
XDCX
Administrator
 
Join Date: Nov 2007
Posts: 14,855
Default

Quote:
Originally Posted by XDCX View Post
The latest I read is the customer took the video to the cops who forwarded it to the DA who is investigating whether charges can be pressed against the technician. The report indicated that the technician is not cooperating with authorities.
Here's the latest news report where the local police department is working with other agencies to determine who has jurisdiction to file charges. For a link to the full report - click here

Apparently the test drive was over eight minutes long and there's footage of the SRT driving by speed limit signs with the GPS indicating a much higher speed.

While I'm sure the General Manager of the store isn't happy to have to deal with this issue, the decision to ignore the media and not respond to questions from reporters seems to have made the situation worse.

In my opinion a simple statement that the dealership takes concerns like these seriously and will cooperate with authorities would have been a wise PR move.
XDCX is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
BMW Un4gettable Test Drive Event AR2 Sales 0 07-01-2014 10:26 PM
Taking Internet Explorer 10 for a Test Drive XDCX General Discussions 9 03-21-2013 06:38 PM
500 Test Drive steve_biegler Sales 13 03-30-2011 02:20 PM
First Drive.....Auto blog test Dodge Charger,Durango and Chrysler 200 jdemonto Sales 0 11-16-2010 10:38 PM
Lithia Salesperson Shot During Test Drive SHACOS Automotive Discussions 6 03-02-2010 08:32 AM


All times are GMT -7. The time now is 11:35 PM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Copyright DealershipForum.com - 2008 - 2016