01-24-2012, 07:08 AM | #16 |
Senior Member
Join Date: Jul 2010
Posts: 173
|
Been away for a bit, but yes I cam up the ladder from sweeping the used car lot to dealer principal on the fixed ops. side of the street. Although I did some spend several years selling, I always has a strong sense of commitment to Service and Parts. Having worked in every capacity of dealership life in my 39 years with a family owned company, I have gotten my hands dirty often and taken my fair share of both tech (level 1 and 2) and advisor training. As previously stated, we pay Service advisors to sell service (labor) and we pay Parts advisors to sell Parts. There is no crossover commissions paid to sell parts by Service advisors. If your advisors are bringing in aftermarket parts to protect service labor, you have got a management problem in allowing this. We sell Chrysler OEM parts at an excellerated pricing schedule. Service guests expect to pay more at a dealership and sometimes we do discount those parts to keep our guests happy, but that is the exception...not the norm...and not without the Parts dept. Ok before hand. Our advisors have the authority to keep the guest happy when needed. Parts and Service need to stand on their own and advisors need to stand on their own too when it comes to earning their paycheck each week. Service sells service, Parts sells parts.
|
01-24-2012, 07:16 AM | #17 |
Senior Member
Join Date: Jul 2010
Posts: 173
|
On another note...does everyone know how to meet the loyalty requirements set down in Dealer Standards even when you are selling aftermarket parts on Chrysler vehicles. This is a process that should be revealed in the Area 51 section as it does not really adhere to the stricken Dealer Standards proceedure...but it can be done. Let's face it...Chrysler does not make every part needed to fit a guests needs, and the dealer cannot stock every OEM part in house all the time, and we can't always keep the vehicle overnight to wait for the part to arrive to keep the repair order Chrysler loyal. But there is a way to keep the repair order loyal while keeping the guest happy and get the job out on time. There is a secret to Chrysler repair order loyalty thT not every dealer is aware of. Oddly enough it was told to me my a Factory Service and Parts Rep. off the record...of course.
|
01-24-2012, 07:16 AM | #18 |
Senior Member
Join Date: Oct 2009
Posts: 224
|
|
01-24-2012, 09:17 AM | #19 | |
Administrator
Join Date: Nov 2007
Posts: 14,869
|
Quote:
Please let me know if you need any help getting it started. |
|
03-19-2012, 06:29 AM | #20 |
New Member
Join Date: May 2010
Posts: 5
|
We pay our advisors on gross so they do not discount. We also have a tiered percentage of gross to force them to get the low hanging fruit that normally is left on the table.
|
04-11-2016, 12:23 PM | #21 | |
New Member
Join Date: Apr 2016
Posts: 4
|
Quote:
|
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Pay Plans | twkrantz | Parts | 24 | 01-17-2013 11:18 AM |
USED car sales pay plans | tbrillant | Sales | 2 | 09-19-2011 08:12 AM |
Dirty SA (Service Advisor altering parts prices on Repair Orders) | vseries | Automotive Discussions | 5 | 07-22-2010 12:20 PM |
Dealership pay plans for Salespeople | XDCX | Automotive Discussions | 5 | 06-15-2010 04:40 PM |