01-29-2015, 03:06 PM | #1 |
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'10 Dodge Journey
We're not a Dodge dealer, but we have a used one with a bad heater core. It's been ordered over a week so far, and I was told it was on national backorder. I was called a liar by one of our owners here about the fact that it's a very hard part to get. Needless to say, I'm a lil bit miffed right now....
So, is this part really that hard to get, or is my local Dodge dealer giving me snow? |
01-29-2015, 03:36 PM | #2 |
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What's the part number?
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01-30-2015, 07:28 AM | #3 | |
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Quote:
Sounds like you need a new owner who is in touch with reality. Hand the stupid SOB the phone and let him call.. Chrysler is the Supreme Leader of backorder hell. *My bad FCA lol** Last edited by TNtech; 01-30-2015 at 07:55 AM. |
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01-30-2015, 07:47 AM | #4 |
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68038188AA is what I'm told. And it didn't show up again today.
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01-30-2015, 07:54 AM | #5 |
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01-30-2015, 08:03 AM | #6 |
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Call Brandel Motors..800-847-2502 or Mancari's Chrysler 800-622-4630. They were on the list.
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01-30-2015, 12:37 PM | #7 | |
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Quote:
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01-30-2015, 03:41 PM | #8 |
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Everyone I called had them ordered for a customer, we finally found an aftermarket one, except it was smaller than the original. Hope the cold weather goes away soon!!
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01-31-2015, 05:47 AM | #9 |
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Well we tried.
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02-02-2015, 07:26 AM | #10 |
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02-04-2015, 07:38 PM | #11 |
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Yes, the Journey heater core is a disaster. We just did one a few weeks back... not only was parts availability a problem, wait until you see everything from the firewall back to the steering column removed for the install!
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02-09-2015, 11:26 AM | #12 |
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...then the new one leaks because it's designed stupid..lol
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11-02-2017, 10:47 AM | #13 |
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Comdash has actually been really good about slow part notification lately.
Parts Tab >> Comdash button on left-center part of screen. At least once per week, I get an article called "Mopar's Top 10 Most requested parts" from the "Mopar Supply Chain". In it, they give me a .xlsx spreadsheet of the most elusive parts with an explanation to WHY the parts are slow and HOW they are planning to fix it. Comes in really handy when I have a 2017 Jeep Renegade with a busted Cooling Fan that hasn't come in for ~2.5 weeks. For this one specific customer, I showed her the documentation in this Comdash article, and that chilled her out quite a bit... Good luck, though! |
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