01-07-2016, 08:35 AM | #16 |
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Look in area51 for some hints on staying compliant, just don't let your rep see them.
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01-07-2016, 11:06 AM | #17 |
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I generate my RIM return every 15th or so of the month. Otherwise you will be swimming in obsolescence. Also be careful of proposals reduced. RIM will only take back what is recommended so if you don't sell or return them when the reductions are lowered you will have more than GM will take back.
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01-12-2016, 03:36 PM | #18 | |
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ditto, have had to do this for a few small dealerships that we have purchased over the years... sometimes its rewarding and sometimes it overwhelming... like walking into a war zone. |
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01-13-2016, 09:28 AM | #19 | |
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While almost anyone can identify a department that is either a complete failure or a complete success, there are far fewer who can chart the process from turning a failed department into a success and determine if they're on the right track. I can think of so many inexperienced managers who worked hard to make improvements but ultimately just ended up spinning their wheels and never generated the desired results. |
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01-22-2016, 11:47 AM | #20 |
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Thanks for all of the info so far everybody!
I've started to get a handle on the RIM program and we are now back in compliance with GM. As far as the RIM returns go, am I correct that it will automatically create a monthly return that I need to approve? I've successfully processed my first bunch of warranty parts return requests, core returns, and have gotten going on the GM tire program which I like so far. Progress being made a little bit at a time... |
01-25-2016, 12:02 PM | #21 |
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Yes you will have a return generated under the Obsolescence Protection Query. You must look at the Created status and approve accordingly. Sounds like you have a handle on things. The GM tire program I wanted nothing to do with. The prices are higher and for our customers to come in with a quote from the competition puts them either in the competitions store or on their websites. We do well with the tire rebate and the match program combined but that's only seasonal so to speak.
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01-26-2016, 09:47 AM | #22 |
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The GM tire program is only as strong as the local distributor and their rep. I had 2 great ones, and I'm trying to train the new one, but so far it's been slow.
The match program is an issue, because of the limitations (brick and mortar store (will not price match Discount Tire or Tire Discounters!!) within 50 miles, has to be a WRITTEN quote (most stores won't print one off and let a customer leave). I usually get me money back quickly. I just wish the rebates ran more often. |
01-27-2016, 08:15 AM | #23 |
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Maybe that's why I've been happy with it so far. Our distributor has been great and our rep has been one of the most knowledgeable and helpful I've encountered so far. It probably helps that he spent many years prior as a GM parts manager before moving over to tires. I do agree though that, from what I've encountered so far, the Ford program seems to run better rebates more frequently.
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01-27-2016, 10:47 AM | #24 | |
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01-27-2016, 12:18 PM | #25 |
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You can't do price match on TireRack.com or other online vendors.
4. Eligible Competitors: Competitors that have a local place of business (within 100 miles of the dealership location) where they sell and install tires. Quotes from the Internet are only eligible for local tire retailers (within 100 miles of the dealership location) that install tires. For example, TireRack and TireBuyer are not eligible competitors. Competitors "Buy 3 get one free" and “Buy 3 get one for $1” programs are not eligible for the price match. Other GM dealers are not considered eligible competitors. Fleet and Government quotes are not eligible to price match. Competitor’s one day offers, for example “Black Friday”, will only be eligible to price match if the customer has their tires installed the same day as the one day special. The other thing is how much markup are you getting? We dropped to a $10/per tire flat. Tires are not really a profit center - they are more of a way to get the customer to keep your customers in house. |
01-28-2016, 08:01 AM | #26 |
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We typically try to be at a 11-15% markup on tires. I have actually had tire sales separated into a different line on our doc. Regardless they still show in our bottom line and I would think the $10 per tire would make us look even worse. We don't do price match on tirerack.com etc. I meant that they still have a door open to our customers we cannot compete with, sounded right till I reread it lol. I figure that we really need to decide if we want markup or tire sales. The dealer principal here is about the markup for sure.
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01-28-2016, 08:18 AM | #27 | |
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You don't want your customers to establish a relationship with another business to get their replacement tires because the likelihood is that other business will want to keep the customer for future maintenance/repair work. |
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01-28-2016, 08:42 AM | #28 |
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Tires should be in the own inventory (243) and show as a separate line on the statement. Stacking them in to your regular shop sales just brings that percentage down.
My GP on tires is showing 11.84%, my GP on CP is 40.77%. Adding tires back in would bring it to 36.75%.(yes, we sell a great deal of tires, right at 12K in sales MTD). Break your oil and accessories out too, (244 for oil, 242B accessories) to show a truer picture of your sales and markups. |
01-28-2016, 01:30 PM | #29 |
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You certainly are moving tires. We are higher than that because we abuse our sales dept but at a seemingly consistent 19.8% on a 9k sales average. We are now doing matrix pricing (except tires tune up parts and so on) for internal and customer pay RO sales due to the swing of warranty vs customer pay swap. Sadly till the dust settles and we figure our wholesale into the picture we are ending the month @ a 29% gp average. Hoping I am not hijacking a thread here lol. Its just very interesting to get some info outside of our 20 group.
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01-28-2016, 03:48 PM | #30 | |
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