11-01-2012, 05:07 AM | #1 |
Senior Member
Join Date: Feb 2008
Posts: 1,046
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Wiadvisor
I have received a number of calls from Chrysler dealers regarding a new product that Chrysler is requiring dealers to purchase (for each service advisor) at around $1,200 per unit plus a monthly service charge for each unit. The device is called the Wiadvisor. It is a hand held unit that the service advisor takes with them for a walk around the vehicle with the customer. They plug the unit into the OBD port under the dash while with the customer. Its purpose is to collect vehicle mechanical data which is fed back to the dealer’s computer and the factory. I would suspect that it helps advisors upsell service on issues that the customer may not be aware of. Aside from information security issues, what the dealers want to know (especially the smaller ones) :
1. Is this an “essential tool” under their SSA? 2. Is there a definition of “essential tools” in the SSA? Or, is it what the company deems to be essential? 3. Is there any way to refuse to purchase this product? |
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