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Old 10-02-2009, 01:45 PM   #1
possum
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Default Dealer standards

In reading DealerConnect, they are talking a lot about the new Dealer Standards Program.

Is no one alarmed about this, or worried about it? If we were still imprisioned by this company, I would be not to happy with this new idea.

With no clear future, it appears to be another drain of cash.

Last edited by possum; 10-02-2009 at 02:37 PM.
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Old 10-02-2009, 02:41 PM   #2
lsx only
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we were reading that also,gonna be scary they have to attend a meeting in detriot soon and that is bad enough
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Old 10-02-2009, 03:25 PM   #3
CL Pgh
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I don't think there's much to it... Customer One, Five Star (Prep-it-Right Delivery-it-Right)... call it what you want it's all BS but there's always going to be "some" version of basic accountability. The kick-off meeting is only 3hrs long... that's it. Maybe I'm wrong (let ya know after 10-22 local meeting)... but no way could Chrysler implement some of the crazy expenses/requirements that went along with the start of Five Star... the dealer body just can't afford it today! So far all this Dealer Standards/Customer Care revolves around is “self evaluation forms”… just basic stuff.

Remember the logo/figurine for Customer One??? The stick figure person holding their hands in the air, sort of a touch-down look to it.?. at the kick-off meeting our owner waived our DM over to the table and asked if the guy was standing that way because Chrysler had a gun stuck in his back demanding money! We roared with laughter… the whole room looked at us. Our DM was mad… that was serious stuff to them at the time.
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Old 10-02-2009, 03:26 PM   #4
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I haven't had a chance to study the program yet, but agree that anything that doesn't generate profits for the dealers should be put on the back-burner at Chrysler.

I wonder if this is the program Landry was referring to in a Conference Call shortly after the dealers learned whether they were OLDCO or NEWCO? I recall he made a statement that "going forward would not be a cake walk" and that Chrysler would be "taking customer satisfaction and putting it on steroids."
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Old 10-02-2009, 04:10 PM   #5
Slo
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Quote:
Originally Posted by XDCX View Post
Chrysler would be "taking customer satisfaction and putting it on steroids."

Does this mean that they will put out a product line that actually generates customer satisfaction now?
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Old 10-03-2009, 05:01 AM   #6
possum
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The letter refers to a "third party inspection of the Dealer".

I just don't know how much more the Dealers can afford with a company who's future is at least cloudy.
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Old 10-03-2009, 07:32 AM   #7
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If we are talking about the "Care Standards" do really think it is going to work for the smaller NewCo stores. The Other day I was doing some training via dealer connect on other items and the Phone was rining off the hook, & Fiat wants us to "Answer all telephone calls within three rings, and ensure call “hold” time does not exceed 30 seconds", I know it did not get answered until the 5th ring and sometimes the service department can not get to the phone for about 60 seconds. The "Care Standards" what a JOKE!

"The letter refers to a "third party inspection of the Dealer".
Were did it say anything about Inspections?

Last edited by ohiobuckeyes; 10-03-2009 at 07:33 AM. Reason: Added Inspection comment.
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Old 10-05-2009, 10:33 AM   #8
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10/6/09 is the first meeting, and will interesting to hear the feedback!
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Old 10-05-2009, 10:36 AM   #9
lsx only
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heck i thought u guys were talking about gm and there new dealer standards
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