Go Back   DealershipForum.com > Domestic Franchises and Independent Dealers > General Motors > Parts


Thread Tools Display Modes
Old 06-02-2016, 02:08 PM   #1
Senior Member
Join Date: Jun 2014
Posts: 156
Default How long would you accept?

We had a guy come in today trying to return a $50 core on a wheel he had bought, at first he did not have the receipt so I told him I couldn't do anything without that, then he comes back with the receipt and it is from October of last year, I just told him that it was not eligible for a return after 30 days which is on the receipt, he got all pissed off, seriously 8 months, how long would you guys allow for a core in that situation, I feel that the time was excessive.
InBloom94 is offline   Reply With Quote
Old 06-02-2016, 03:13 PM   #2
Senior Member
Join Date: Jul 2010
Posts: 501

As long as he has a good box, and a receipt up to a year.

It was excessive, but the bad will he can spread around town will cost you. You're getting your core money back from GM, so you're not out anything, really.
tnpartsguy is offline   Reply With Quote
Old 06-02-2016, 05:05 PM   #3
Senior Member
Join Date: May 2010
Posts: 1,418

WHAT??????? asking a customer to take personal responsibility??? Are you insane???

Of course I'm attempting humor. tn does have a point, way to many ways for these morons to give you a black eye. Social media has made it to easy for these people to become victims. I think the best thing is to point out you don't have to give him the core but you will because you are his friend and you want his business and his friends business. Even though you want to shove the wheel up his ...............

Last edited by steve_biegler; 06-04-2016 at 07:05 AM.
steve_biegler is offline   Reply With Quote
Old 06-03-2016, 03:01 PM   #4
Senior Member
Join Date: Jun 2014
Posts: 156

yeah all valid points, I did forget to mention in the original post that the box was in horrible condition, looks like it had gotten wet sometime over the previous 8 months, the label was severely faded, etc. I guess I probably should've just given in in hindsight.
InBloom94 is offline   Reply With Quote
Old 06-07-2016, 06:59 AM   #5
Senior Member
Join Date: Oct 2012
Posts: 121

I think on a core situation to give credit is the correct thing to do. However I would have also pointed out that we do not accept returns after 30 days. That way if you have a future transaction with the customer, he/she has been made completely aware of your return policy.
TORGY is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How long do you think Dealer Standards will be in Hibernation? XDCX Sales 18 02-24-2016 02:35 PM
How long will the good times last? XDCX Automotive Discussions 3 08-11-2015 05:52 PM
Internet Department...long post. CarguyCO Automotive Discussions 5 12-30-2009 06:38 AM
So long Pontiac. fullspeed Automotive Discussions 3 04-25-2009 03:59 PM
Press Release implies that CFC will accept 620+ FICO Scores XDCX Finance 0 01-16-2009 06:12 PM

All times are GMT -7. The time now is 10:00 PM.

Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Copyright DealershipForum.com - 2008 - 2016