02-23-2016, 06:53 AM | #1 |
New Member
Join Date: Jul 2015
Posts: 19
|
Warranty Parts at Retail rate
I'm wondering if anyone lives in one of the 40 states that current legislation allows dealers to submit warranty parts reimbursements at retail rates and if anyone has went through the process? Please share any and all information about the process?
|
02-24-2016, 10:12 AM | #2 |
Administrator
Join Date: Nov 2007
Posts: 14,869
|
While I don't have any direct information to offer I wanted to make sure that you saw this thread - click here
The impression I get is the OEMs try to make the process of applying for warranty payment at retail rates seem more difficult than it really is. It would be interesting to know what percentage of dealers who operate in states with laws requiring retail rates for warranty reimbursement actually receive the higher payments? I'm betting that a fair percentage of dealers don't want to raise the issue with their OEM and see it as another form of "franchise insurance." |
02-25-2016, 07:46 AM | #3 |
New Member
Join Date: Jul 2015
Posts: 19
|
thank you so much for the link to the previous thread. I don't think our specific state (TN) has passed anything yet, but this is helpful information.
|
02-25-2016, 10:50 AM | #4 |
Senior Member
Join Date: Jul 2010
Posts: 506
|
TN does have Warranty at retail BUT, nobody wants to be the 1st to dare GM to get it. You have to submit 200 CP RO's, and wait for GM to approve it.
This MIGHT need to go to Section... I was told that anyone who has started this procedure has been hit with an immediate warranty audit and tool audit, and has quickly backed off. |
02-25-2016, 02:18 PM | #5 |
Senior Member
Join Date: Oct 2012
Posts: 122
|
As I type this out our dealership is in the process of filing the paper work to do just this through a company called Armada Dealer Solutions.
Our owner evidently has been shown enough to make him want to do forward with this. I sure hope it doesn't bite us in the rear when we actually need assistance from the MFG. I will write more when I know more. One of my big fears is an audit, or consistently returning warranty parts to the MFG. |
03-03-2016, 12:04 PM | #6 |
New Member
Join Date: Jun 2012
Posts: 25
|
Most of the dealers who implement the process, after all the legalities and permissions, have also seen an increase in fees/expenses for their incoming new vehicles. This more than offsets the increase in parts profit gained in charging retail for warranty parts.
|
03-04-2016, 09:34 AM | #7 | |
Administrator
Join Date: Nov 2007
Posts: 14,869
|
Quote:
I recall reading a story in Automotive News years ago where one of the OEMs, I think it was Ford, added a line item surcharge to the invoice of the vehicles it shipped to dealers who were getting paid a retail rate for warranty parts. As I recall the Dealers were frustrated because the charge didn't appear on the Monroney so it came out of their margin. I would have guessed that OEMs were no longer adding fees or expenses against dealerships that were eligible for retail parts reimbursement - but I've been wrong before.... |
|
05-05-2016, 03:05 PM | #8 |
Senior Member
Join Date: Oct 2012
Posts: 122
|
well we were just approved from Hyundai to sell at cost + 70.8% for warranty repairs starting next week.
Were still waiting for GM's approval. I will post more about any ramifications that may come in the future. |
06-28-2016, 07:35 AM | #9 |
Senior Member
Join Date: Oct 2012
Posts: 122
|
ok we have been on a cost plus 70.8% markup with Hyundai for over a month and everything seems to be good so far.
Starting June 30th we will be at 72.95% warranty markup with GM...... we will see how that goes and keep you posted. |
06-28-2016, 09:58 AM | #10 |
Senior Member
Join Date: Oct 2012
Posts: 122
|
we had a company by the name of Armada (410-914-5737) do most of the paperwork. I am not 100% sure of what the fees all entail but I do think there was an initial fee of about $4000 plus a certain percentage for a year.
we not only got the warranty parts markup, but they also got us a warranty labor rate increase. by the way you will have to pull customer pay work orders and submit them. |
06-28-2016, 11:11 AM | #11 |
Senior Member
Join Date: Oct 2012
Posts: 122
|
it looks like our submission fee through Armada was $4500 and then they collect 10% of our "uplift" in warranty mark ups on both the labor and parts. estimated for our dealership with 2 mfg lines is $1000 per month.
|
06-29-2016, 03:29 PM | #12 |
Senior Member
Join Date: Oct 2012
Posts: 122
|
Well on of our manufactures reps was in today and we asked her about any ramifications that we may be seeing in the future from going onto. It sounds like after a year there will be audits on RO's and parts invoices to make sure that our EFL rate, and parts markups over the counter are reflecting the markups that we are selling to them at. If not, we will be debited back the avg difference all the way back to when we started the new markups. Plus it sounds like the dealership could and probably will be will be surcharged $300-$400 on every vehicle that they order.
it could get ugly!!!!! But i did warn the dealer before he decided to move forward with this that there could be consequences. |
07-11-2016, 01:06 PM | #13 |
New Member
Join Date: Jul 2015
Posts: 19
|
Wow, that is nasty. I thought that included in the legislation that is passed by most states they included that no manufacture could retaliate against dealers that go for warranty at retail.
|
07-11-2016, 03:43 PM | #14 |
Senior Member
Join Date: Sep 2009
Posts: 554
|
Well, "you say "Po-TAE-to" and I say Po-TAA-to"!
Manufacturers do not retaliate...they just get "ahead"...never even! The rectal exam does not end today...it is just postponed until the next "visit"! |
07-12-2016, 11:46 AM | #15 | |
New Member
Join Date: Jul 2015
Posts: 19
|
Quote:
I know when I brought it up, my owners ear perked up at the chance to get more from the manufacturer, but when I explained that audits and additional "fees" normally followed he was not interested in pursuing it. |
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
GM Warranty Labor Rate Selection | XDCX | Service | 4 | 01-12-2016 08:52 AM |
Parts warranty return question | Lowaird1964 | Parts | 4 | 05-08-2014 10:45 AM |
Rate your own parts department | Rod Barajas | Parts | 11 | 08-01-2010 08:36 PM |
Parts Warranty claims (Mopar Claim) | FixedOpsGuy | Service | 4 | 07-17-2010 02:25 PM |
Chrysler to introduce Mopar eStore - Selling parts to retail customers | XDCX | Parts | 18 | 12-18-2009 12:20 PM |