Reynolds is making changes to Third-Party Automated Access into ERA - Page 2

ssdd · 08-25-2011, 10:09 AM

I have the ds guy in my office right now. he says it is a fee deal they have thousands of dealers nationwide and are refusing to play ball with R&R on this...

XDCX · 08-25-2011, 10:50 AM

Quote:

Originally Posted by ssdd

I have the ds guy in my office right now. he says it is a fee deal they have thousands of dealers nationwide and are refusing to play ball with R&R on this...

It sounds like this is a news story that no one has covered yet.

I sent an email message to a reporter I've worked with at Automotive News to make her aware of this thread. If there are thousands of dealers who have been impacted by this change there needs to be a deeper investigation of what's happening.

ssdd · 08-25-2011, 11:22 AM

cut off date was August 15th, many dealers may not know they have been neutered...

I have a call into my R&R rep now...

XDCX · 08-26-2011, 10:13 AM

Quote:

Originally Posted by ssdd

cut off date was August 15th, many dealers may not know they have been neutered...

I have a call into my R&R rep now...

I love your choice of words....

I agree there are probably a lot of dealers who don't even know about this problem yet.

On a different note, I vaguely remember several years ago there was a dispute between the dealers and either ADP or R&R about who owned the data that was stored on the servers. The DMS company who was not involved in the dispute was running full-page ads in Automotive News telling the dealers "It's your data..." as a competitive selling point.

Anyone remember who the DMS provider was who had a dispute with their dealers concerning data in the past?

ssdd · 08-26-2011, 11:14 AM

we switched from dealer specialties to vin solutions today. they are owned by auto trader and they are also in bed with R&R so that made it a seamless transition, but I still think it is a bad business decision on Dealer specialties part to not try and get certified by R&R...

ssdd · 08-26-2011, 11:16 AM

The auto trader rep said R&R makes more money of of selling dealers data than they do off of DMS... but who knows, he may be full of it...

XDCX · 08-26-2011, 01:11 PM

Quote:

Originally Posted by ssdd

we switched from dealer specialties to vin solutions today. they are owned by auto trader and they are also in bed with R&R so that made it a seamless transition, but I still think it is a bad business decision on Dealer specialties part to not try and get certified by R&R...

Thanks for the update.

It looks like Reynolds' change is going to cost Dealer Specialties a lot of business - I wonder how much it would have cost them to become "certified" with Reynolds?

That said, I don't blame you for switching to AutoTrader. It's hard enough to run a car dealership without the added hassle of developing a "work-around" solution so a non-approved vendor can still access your data.

ssdd · 08-27-2011, 09:10 AM

Vin solutions said they negotiated a 99.00 per dealer fee with R&R looks like DS could get the same deal if they indeed do have "thousands" of dealers nationwide...

XDCX · 08-28-2011, 01:42 PM

Quote:

Originally Posted by ssdd

Vin solutions said they negotiated a 99.00 per dealer fee with R&R looks like DS could get the same deal if they indeed do have "thousands" of dealers nationwide...

Holy smokes, if the information from Vin Solutions is correct and Reynolds and Reynolds is charging vendors $99/dealer to become "certified" then I think that's highway robbery. No wonder no one from R&R responded to my offer to provide their point-of-view to this thread.

Note to Reynolds and Reynolds - It's not your data - it belongs to the dealers and it shouldn't be used for you to shake-down the vendors for your corporate profits.

Granted, the information from Vin Solutions may not be correct and there may be another side to the story but so far R&R's new policy reeks of a money-grab.

XDCX · 08-28-2011, 02:58 PM

Quote:

Originally Posted by ssdd

I am wondering if this is a nation wide thing or are they doing it in waves by regions....

I was checking IP Addresses this weekend and noticed there was a site that was linking to this thread - it was from the DealerRefreash website. Here's a link to the thread they have on their forum about Reynolds' new policy - click here

Based on the comments from the thread on DealerRefresh I get the impression that Reynolds has not implemented their new program to all of their dealers yet. It appears the controversy is still brewing...

ssdd · 09-01-2011, 11:03 AM

well according to integra-link R&R has only cut off a very few dealers. they say less than 1%... they are demanding that someone in the store extract the data for carfax and dealer rewards, Then send it to them by email...

XDCX · 09-01-2011, 11:38 AM

Quote:

Originally Posted by ssdd

well according to integra-link R&R has only cut off a very few dealers. they say less than 1%... they are demanding that someone in the store extract the data for carfax and dealer rewards, Then send it to them by email...

Thanks for the update.

Does that mean that even a top-tier vendor like CARFAX hasn't met the requirements for R&R's certified vendor program? And Dealer Rewards, is that a Chrysler program or do I have it confused with something else?

I also think it's interesting that Reynolds new program is only impacting a very small percentage of dealers. I'm betting there will be a big push-back from their dealers if Reynolds plans to make this a national policy.

On a different note this thread is still attracting a lot of attention - from both Reynolds and Reynolds and their competitors.

ssdd · 09-01-2011, 12:24 PM

The girl from integra-link said R&R called them "data brokers" apparently Chrysler and carfax hired her company to suck the data out and send it to the respective customers.

XDCX · 09-01-2011, 01:14 PM

Quote:

Originally Posted by ssdd

The girl from integra-link said R&R called them "data brokers" apparently Chrysler and carfax hired her company to suck the data out and send it to the respective customers.

Thanks for the clarification. When you mentioned Dealer Rewards I was thinking Chrysler but I didn't know Chrysler and CARFAX used Integra-Link as a vendor to pull data.

Concerning the "data broker" comment from the person at Integra-Link, I can see why some people think R&R is using the dealers' data as a profit center. As I've stated early in this thread, I'm all for data security but this new program smells more like a money grab.

XDCX · 09-01-2011, 01:23 PM

Removed contents of this post at the request of the individual who sent me the email.
.

09-01-2011, 01:23 PM	#30
XDCX Administrator Join Date: Nov 2007 Posts: 14,869	Interesting comments in an email I received... Removed contents of this post at the request of the individual who sent me the email. . Last edited by XDCX; 09-02-2011 at 06:44 AM. Reason: Removed post based on individual request

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08-25-2011, 10:09 AM	#16
ssdd Senior Member Join Date: Feb 2008 Posts: 1,046	I have the ds guy in my office right now. he says it is a fee deal they have thousands of dealers nationwide and are refusing to play ball with R&R on this...

08-25-2011, 11:22 AM	#18
ssdd Senior Member Join Date: Feb 2008 Posts: 1,046	cut off date was August 15th, many dealers may not know they have been neutered... I have a call into my R&R rep now...

08-26-2011, 11:14 AM	#20
ssdd Senior Member Join Date: Feb 2008 Posts: 1,046	we switched from dealer specialties to vin solutions today. they are owned by auto trader and they are also in bed with R&R so that made it a seamless transition, but I still think it is a bad business decision on Dealer specialties part to not try and get certified by R&R...

08-26-2011, 11:16 AM	#21
ssdd Senior Member Join Date: Feb 2008 Posts: 1,046	The auto trader rep said R&R makes more money of of selling dealers data than they do off of DMS... but who knows, he may be full of it...

08-27-2011, 09:10 AM	#23
ssdd Senior Member Join Date: Feb 2008 Posts: 1,046	Vin solutions said they negotiated a 99.00 per dealer fee with R&R looks like DS could get the same deal if they indeed do have "thousands" of dealers nationwide...

09-01-2011, 11:03 AM	#26
ssdd Senior Member Join Date: Feb 2008 Posts: 1,046	well according to integra-link R&R has only cut off a very few dealers. they say less than 1%... they are demanding that someone in the store extract the data for carfax and dealer rewards, Then send it to them by email...

09-01-2011, 12:24 PM	#28
ssdd Senior Member Join Date: Feb 2008 Posts: 1,046	The girl from integra-link said R&R called them "data brokers" apparently Chrysler and carfax hired her company to suck the data out and send it to the respective customers.