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Old 06-17-2010, 09:40 AM   #1
birch3x
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Default ADP or R&R vs AUTOMATE

We're comparing DMS providers. It's been ADP for 20 years, and some of our employees have also had R&R experience. We had a rep here from Auto/Mate with a very good presentation for all departments. Obvious differences are Windows-based operations, easy navigation, etc. Also a substantial cost savings. Is anyone using Auto/Mate yet?
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Old 06-17-2010, 10:12 AM   #2
79LilRedExpress
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Quote:
Originally Posted by birch3x View Post
We're comparing DMS providers. It's been ADP for 20 years, and some of our employees have also had R&R experience. We had a rep here from Auto/Mate with a very good presentation for all departments. Obvious differences are Windows-based operations, easy navigation, etc. Also a substantial cost savings. Is anyone using Auto/Mate yet?
I highly recommend AUTOSOFT.
Very much like Automate for a lot less money and the service is fantastic.
Send me a PM and I will forward the owners name and number or give him your info. and have him contact you.
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Old 06-17-2010, 10:47 AM   #3
LJS
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We got Autosoft two years ago and like it well. It is a great value for the money.
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Old 06-17-2010, 10:49 AM   #4
ohiobuckeyes
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What every you do STAY away from R&R which is currently at my workplace. Seems anytime a Sales Rep comes to visit is to sell us something. If nothing else did you think about Dealertrack DMS, their website states it can SAVE 50% off the cost of your DMS.

At the last GM Dealership I was at we used AUTOSOFT and I Loved it! It's windows based very user friendly. It has a lot of great tools that the big guns do not have.
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Old 11-23-2010, 06:20 PM   #5
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Default Follow Up

Quote:
Originally Posted by birch3x View Post
We're comparing DMS providers. It's been ADP for 20 years, and some of our employees have also had R&R experience. We had a rep here from Auto/Mate with a very good presentation for all departments. Obvious differences are Windows-based operations, easy navigation, etc. Also a substantial cost savings. Is anyone using Auto/Mate yet?
So which DMS did your dealership choose and how is everything working out?
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Old 11-24-2010, 06:06 AM   #6
birch3x
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We've got a contract with ADP until late next year. In planning ahead it looks good for Automate. ADP's new idea is total integration of DMS, CRM, Internet, and phone. That seems a bit captive to me. From what I've learned about switching DMS providers it needs to be planned at least several months ahead to be a smooth transition.
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Old 11-24-2010, 06:41 AM   #7
chryslersrt8
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I also recommend Autosoft. Excellent product, extremely affordable, and most importantly, great customer support both locally and from corporate hq.
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Old 11-24-2010, 06:48 AM   #8
bambam93
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We had Auto/mate. Loved it. Very simple to use. Good reports. Great customer support. Plus the low cost and no contract was excellent.
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Old 11-24-2010, 09:16 AM   #9
jayhawk
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auto soft since '99. replaced adp. best decision we've ever made. monthlies never increase, no pressure, great support.
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Old 11-24-2010, 09:28 AM   #10
steve_biegler
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We had Auto Soft. Great product. Great people. We were the second in the state of South Dakota to get it in the late 90's, now I think they have close to 80% of the dealers in the state.
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Old 11-24-2010, 09:56 AM   #11
srt
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Default auto mate

I was one of the first with Auto Mate and still use them. I don't know about Auto Soft but I certainly can endorse Auto Mate.
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Old 11-24-2010, 10:10 AM   #12
jeepdealer
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We chose Auto/Mate after 20+ years of Reynolds. Installation, training and ongoing service are very good. Not as many options as Reynolds but substantially less expensive and month to month contract. Our personnel adapted to it much better/quicker than I anticipated. Also, compatible with all manufacturers unlike some of the other tier 3's. We also liked Arkona (Dealertrack).
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Old 11-24-2010, 10:45 AM   #13
jadog1
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AutoMate here for several years money factor is big very easy to use !
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Old 11-24-2010, 11:34 AM   #14
birch3x
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Very interesting responses. I think I'm seeing a trend away from ADP and R&R, and I'm wondering if it's because of pricing, then I wonder if it's that Auto/Mate and Autosoft, and others are windows based, and integrate with the manufacturers. Or 'all of the above'.
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Old 11-24-2010, 12:26 PM   #15
ohiobuckeyes
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@ birch3x - That is great to hear! Can not wait to here your thoughs during and after your switch.
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