2013 Service Elite Criteria - what a joke this is

[XDCX]

Originally Posted by jefo65

Not saying capturing as many "field actions" as possible isn't a good thing,..the moving target with the unknown required percentage is the part that is upsetting.

That's the part that would drive me crazy too. I hate it when OEMs change the rules in the middle of the program or fail to provide you the full program rules when they launch a new program. (A Chrysler exec, I think it was Landry, made the analogy that their new Dealer Standards program was like building a plane that's in flight since they were still adding elements to the program after it launched.)

Originally Posted by jefo65

Trust me,..when they release their numbers few if any will achieve it.

I hope you're wrong but I wouldn't be surprised if you're right.