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Old 12-18-2015, 11:12 AM   #8
XDCX
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Join Date: Nov 2007
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Quote:
Originally Posted by steve_biegler View Post
So let me get this straight........
Chrysler's CSI numbers stink and they are collected by J.D. Power.
Chrysler cannot figure out how to raise the number.
Chrysler hires J.D. Power to administer a "NEW" program to raise the CSI number.

Does anyone see where this is going?
The wolf is watching the hen house. It is in Powers benefit to have the numbers increase so I'm betting they will. I will be curious to see if any of the questions on the survey change.

I wonder if Chrysler is regretting cutting all those dealers that had excellent CSI numbers back in 2009?
I missed your post when you first posted it but just read it now.

I agree with your skepticism 100%

How is it possible for the company that's supposed to collect the data on customer satisfaction to also be a vendor that the OEMs can hire for training/consultation? In my opinion it's a huge conflict of interest and signals that J.D. Powers knows they no longer command much attention in the market and this is a last gasp to generate a new revenue stream.

I wonder if some of the other OEMs that don't use J.D. Powers as a vendor will stop paying for their customer satisfaction results? I think it would be kind of cool if an OEM like Toyota or Honda dropped J.D. Powers due to the appearance of a conflict of interest.
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