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Old 03-26-2015, 12:56 PM   #7
birch3x
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Join Date: Aug 2008
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Quote:
Originally Posted by XDCX View Post
That makes sense and I agree that reviewing the recorded phone calls provides management with a good training tool. It's also valuable to see what's driving phone traffic to your dealership.



I want to make sure I understand - are you saying that if I call the dealership and I'm placed on hold you can hear what I say while I'm on hold? If that's the case then I'm sure I've left some entertaining recordings over the years....
That's right, everything the phone mic picks up. People say interesting things on hold.
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