So let me get this straight........
Chrysler's CSI numbers stink and they are collected by J.D. Power.
Chrysler cannot figure out how to raise the number.
Chrysler hires J.D. Power to administer a "NEW" program to raise the CSI number.
Does anyone see where this is going?
The wolf is watching the hen house. It is in Powers benefit to have the numbers increase so I'm betting they will. I will be curious to see if any of the questions on the survey change.
I wonder if Chrysler is regretting cutting all those dealers that had excellent CSI numbers back in 2009?
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