Quote:
Originally Posted by tnpartsguy
Trust me Mary, us here in the trenches know that you've hired people that know NOTHING about our business. It shows more and more everyday.
I really wish that GM was run by car guys again.
Sorry, if I'm not being politically correct, but the programs GM crams in our faces have nothing to do with customer service, or satisfaction, or anything except making a profit for GM, not our dealership.
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I meant to respond to this post when you first posted it.
I was really surprised to learn that Barra has surrounded herself with outsiders and thinks that's an asset. I'm not gender biased, I don't care if the person is male or female but I am biased against outsiders who try to reinvent the car business.
Some of GM's darkest days were back in the Roger Smith days when he was hiring people from Procter and Gamble and similar Fortune 500 companies to be automotive brand managers.