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Old 10-05-2013, 08:11 AM   #14
jefo65
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Join Date: Jun 2013
Posts: 18
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Quote:
Originally Posted by tnpartsguy View Post
No, this is a good change.

We stay on top of the SUB's, good way to get some time on a slow week.

The service lead respondse time was a huge pain in the ass. I'm glad to see it gone. Most of the leads were worthless anyway....someone got their oil changed on Monday and you were supposed to scold them for not doing a rotate....or an air filter.....or a cabin filter that may or may not exist....
Not saying capturing as many "field actions" as possible isn't a good thing,..the moving target with the unknown required percentage is the part that is upsetting. Trust me,..when they release their numbers few if any will achieve it.
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