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Old 01-27-2010, 04:17 PM   #6
XDCX
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Join Date: Nov 2007
Posts: 14,869
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Quote:
Originally Posted by MICDJDLR View Post
I've communicated with DT DMS as to what I (as a dealer) feel that need to do to make things better.

1. add no more dealers until they remedy their current infrastructure issues & bulk up & educate their support staff
2. when experiencing a known issue - communicate that immediately via email to their dealer body so we can know that they are working on it and not feel compelled to call support (waiting 45 minutes for assistance) only to be told "they are working on it"
Thanks for the information - I appreciate your objective assessment.

I just visited the Automotive News site and noticed DealerTrack has a banner ad pitching their DMS service - it doesn't appear they're going to follow your first suggestion.

Concerning your second suggestion, I'm really surprised DealerTrack doesn't do that already. My dream is that one day the forum is so large that there are hundreds of members logged-on at any given time and issues like this can be addressed in real-time.
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