My monthly pay is directly affected by CSI, and a question I have absolutely NO control over. Ford asks about their (customers) level of engagement by asking "Do you tell others about your Ford Dealer". If the customer doesn't check "All the time" I have a less than acceptable score. The things I can control and even a few I have very limited control over can all be perfect, but if that customer doesn't tell EVERYONE all the time about how great his Ford dealership is, I loose.
Last edited by Cdever5; 04-12-2016 at 07:56 AM.
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