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Old 06-05-2013, 05:08 PM   #8
43+
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Join Date: Apr 2013
Posts: 29
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Thanks for the honest feedback.

My situation was a bit more unique.

Yes... I was in charge and everything was ALL my responsibility.

However.... I was being limited as to how much control I actually had.

I wanted all SOPs paid for in advance with no returns unless the parts dept. made the mistake. That was not not permitted.

I wanted no returns from body shops unless WE made the mistake. They didn't want to tick off the larger Body Shop accounts.

I wanted no returns from any shop misdiagnosis. I had to put the " Performance Tested " part back on the shelf and usually with no original - or damaged packaging. I was not allowed to charge it back to Service.

Did our parts dept make any mistakes? Of course we did.... but not anywhere near as much as all the other failures of our system.

This disasterous method of thinking by management 13 years ago led to the gross obsolescence.

Most PM's don't have to put up with this crap. I HAD to put up with it. That is why they have all those garbage parts they cannot unload.

13 years ago I had 30 years GM experience and now I am going on 43+.

Many years ago... some companies were buying total inventories. I am not aware of any that currently do that.... but I would suggest doing some internet homework.

43+

Last edited by 43+; 06-05-2013 at 05:13 PM.
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