Thread: Ford CSI
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Old 04-12-2016, 08:06 PM   #4
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Join Date: Mar 2013
Posts: 595

Wow. I didn't go into a whole lot of detail before, but the question that we look at for holiday bonuses is the 'highest impact' question -- overall satisfaction with sales/service consultant.

We've decided that among the questions on the Chrysler survey that one is the easiest to measure someones CSI vs. the zone.
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