Quote:
Originally Posted by XDCX
... if increasing SSI/CSI is one of Marchionne's biggest priorities I'd think they'd have a completely revamped program ready to go on April 1, 2012.
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How can D.S. be suspended due to customer satisfaction scores leveling off… when customer satisfaction score's are barley even calculated into our D.S. score cards??? 700 points are needed to get a Dealership into the payable field… yet only 15 of those points were earned or lost due to Customer Satisfaction surveys.
I think Chrysler needs to first decide what Dealer Standards is actually for… Chrysler or the Customer? At a max of 15 points being driven directly from the customer’s surveys… actual customer satisfaction scores weren't exactly on Chrysler's radar.