Quote:
Originally Posted by TNtech
It's hard to keep a CSI up when the dealers are booked 3-5 weeks out and you can't get any parts to fix the broken junk you already have crowding your lot...hehe.
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That's interesting.
While I can understand the parts availability issues I'm really surprised to hear that your store is booked 3 - 5 weeks out.
Unless that's just an unusual occurrence I'd think your Dealer would want to come up with a solution to increase shop capacity. I remember one store that was space constrained so they implemented a "3 Day 13 Hour" work week for their techs and ran two separate teams. Offering Saturday Service made it a six day work week and eventually the techs really liked having four days off a week.
I don't think 3/13 is the perfect solution but it's a viable option for some stores.