Quote:
Originally Posted by mryan55
It shifts the responsibility off of the sales staffers -- however, the responses aren't always the best. The main goal is just to get contact information, which makes the customer feel as if the chat isn't really doing anything special.
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Thanks for sharing your thoughts.
For me, I've never been a big text user - I either call people or I send them an email.
That said, I do use text a lot more now than I did a year or so ago and I like the fact that texting seems to generate a more immediate response than email but it's less invasive than a phone call.
As much as I liked having the "Live Chat" option on my smartphone I can think of numerous times when I've had a pop-up box appear on a webpage on my laptop asking if I wanted a chat conversation. For me I hate the pop-up boxes - let me try to find what I'm looking for and if I need help I'll ask for it.