does anyone that uses ADP have a good solution to how to receive and contact the customer once we receive the new part number kits for the ignition switch recall?
We order one part number and GM ships us one of two different part numbers so when we receive the parts to repair the customers vehicle we receive an entirely different number than we had initially ordered. Now our DMS system will have no way to know that the part was received to repair the customer vehicle.
My thought is that we will have to cancel the initial order in ADP and create and receive an entirely different order for each switch that we receive. Or we will need to build a spread sheet of some kind to work off from.
