Clunker cash approvals

[birch3x]

Has anyone been getting approvals yet? It seems like everyone I'm talking to up here is having trouble with turn downs and rejects. Some have dozens. Hopefully this will get resolved....

[Txflyer]

Got 3 deals in the pipe, but they are just sitting there. No rejects or approvals.

[XDCX]

So far everything I've heard is the claims are difficult to input because the system is slow or locks-up.

I have read about some rejections but I'm not sure how widespread the problem is.

We have not had any of our members report a payment yet.

[lgoering]

I have 30 in the system. Nothing but rejects so far. The paperwork is absolutely maddening.. one rejected for a trade-vin mismatch. The trade vin was accurate and the same in the input screen and all supporting documents.

[XDCX]

I have 30 in the system. Nothing but rejects so far. The paperwork is absolutely maddening.. one rejected for a trade-vin mismatch. The trade vin was accurate and the same in the input screen and all supporting documents.

Thanks for the update, I can imagine your frustration since you've got 30 claims waiting for approval.

I still don't know of a member here that's received payment yet. :mad:

[Txflyer]

:machinegun:

Well, I just got my first rejection for a completely bull***t reason. They said the proof of insurance was invalid. The 2 documents I sent them clearly show 2 full years of coverage - a current year policy holder card and a previous years declaration page. Both documents had all the required information, and anyone with a 8th grade education could look at them and determine 2 years of continuous coverage.

If this is how the program is going to go I've had it!!!! No more clunkers sales period.

[MICDJDLR]

I have had the same deal reject twice - first time was w/in 24 hours of my submission (July 27th) and it was rejected because i didn't include my attachments (my mistake - it was my first deal). I immediately attached the docs and resent and it rejected today. This time the rejection was bogus - they rejected my registration....it's the document that the MI secretary of state provided and it shows they've had it continuously registered since 2007. I resent the claim again today w/the same registration, a letter explaining that this is the document provided by the STATE OF MI and the "how to read" this document form from the SOS. Hopefully that works.

On the positive side one of my 7 pending clunker deals transitioned from "under review" to "ready for payment" today. They did not send me an email notifying me of this....I just happened to review my invoices and it showed that as the current status.

[XDCX]

I'm just curious to hear if any of our members have received their first CARS payment yet?

It would be interesting to hear how long it takes for the payment to hit the bank account once the CARS Claim has been approved.

[CL Pgh]

All of mine are still "Under Review".

[mopar4life]

All "Under Review" here.

[gopwillie]

I have 1 deal (out of 30 in the system) that is listed as 'ready for payment'....well, we're ready for the payment, too!

It's been that way since Monday, but still haven't seen the cash. All others are 'under review', one of which was rejected because I goofed up the insurance proof, and then updated & resubmitted.

[gopwillie]

Just got our first $4500 into our account today. 1 down, 29 to go!

[Txflyer]

Just got our first $4500 into our account today. 1 down, 29 to go!


That IS good news. We've only got 3 in (still in review status). One was rejected and re-submitted on Monday. What date did you originally enter the one that was paid today?

[XDCX]

Just got our first $4500 into our account today. 1 down, 29 to go!

Congratulations - you're the first member here that has actually been paid on a CARS claim. :thumbsup_old:

[dafuzz1956]

I hope there will be more added to the list sonn.
3 in limbo

[mopar4life]

7 in & ALL UNDER REVIEW. Oldest one submitted on 8-1-09. "gopwillie" when did you enter the deal you were paid on??

[gopwillie]

It was entered on Wed. July 29th

[MICDJDLR]

I have rec'd payment (deposited into my bank account) on 3 clunker deals so far....all 3 were done & invoiced on 7/29. I have earlier invoices - one each invoiced on 7/27 & 7/28 that have not yet paid. The three that paid all paid w/in a day or two of transitioning to the "ready to pay" status. Hope that helps!!!

[mopar4life]

Thanks for the info everyone. We expect to have some $$ by Mon/Tues (or at least a rejection) since that puts the first few deals at about a week old.

[CL Pgh]

Well... my first deal was a rejection. Got an email notification with a link... that doesn't open!!! In the "Invoice" section of CARS Portal I can see the rejected invoice but all attachments are still grayed-out and I can't do anything to correct the situation.

Called the dealer 800 number in the email but had to leave a message for someone to call me back. It's Monday morning isn't it!!! :mad:

[CL Pgh]

REJECTED: What are you required to do when you get a rejected invoice??? Do you start from scratch and re-enter the complete invoice or simple replace the failed attachment or bad entry to the original invoice and resubmit???

My “rejected” email contains no rejection codes and again… the link they provided gets me to: “Unable to display Web page”. The phone calls I’ve made this morning have resulted me nothing!!!

[Txflyer]

CL Pgh,

See if this thread helps you any: http://www.dealershipforum.com/forums/showthread.php?t=1294

[CL Pgh]

THANKS Txflyer! I got the invoice opened and fixed what I hope to be the problem.? I still have no rejection reason in the original email and no call back on the 3 different messages I’ve left!

[possum]

In reading Auto News this morning, there must not be many Dealer getting paid. It is a pretty scary story when you read the "comments " section!

[Txflyer]

Five out there now, another going in this afternoon.

One rejection last week (bogus reason, anyone who could read should have figured it out) but no payments.

[XDCX]

In reading Auto News this morning, there must not be many Dealer getting paid. It is a pretty scary story when you read the "comments " section!

That's intersting because the headline of the AN story makes it sound like NHTSA has fixed all the problems and everything's wonderful.

[Txflyer]

I'm up to two rejections / zero pays.

[XDCX]

That's intersting because the headline of the AN story makes it sound like NHTSA has fixed all the problems and everything's wonderful.

That was yesterday's headline. :)

Today's headline on Automotive News shows the CARS payment process for the cluster it truly is.

[XDCX]

I'm up to two rejections / zero pays.

I was planning on sending you a $25 Starbucks Card once you got your first CARS Claim paid. :)

Who would have guessed that we would be this far into the program and dealers are still waiting for their first payments?

[Txflyer]

I was planning on sending you a $25 Starbucks Card once you got your first CARS Claim paid. :)



Then I'll plan on enjoying a Grande Mocha sometime in October. ;)

[gopwillie]

I've now had at least 10 rejections that should NOT have been rejected. 2 reasons:

1) they say we're missing a signature on the deal sheet (we're not)...all I can think of is that I scanned all 5 pages into the single file, so they would need to look at all of the pages,

2) and similarily, if insurance proof spills into more than 1 page, they don't look at the second page.

So now I'm resubmitting them and noting in capitals anywhere I can that the dumba**es need to look at all the pages.

I can't believe I got the first one paid, and now I'm on like an 0-10 streak.

It's awful, but I'm almost happy we're almost out of (good) new cars so I don't have to do many more of these.

Hopefully the streak will end tomorrow and we'll get paid on a second one.

Good luck everyone

[Txflyer]

I've now had at least 10 rejections that should NOT have been rejected. 2 reasons:

1) they say we're missing a signature on the deal sheet (we're not)...all I can think of is that I scanned all 5 pages into the single file, so they would need to look at all of the pages,

2) and similarily, if insurance proof spills into more than 1 page, they don't look at the second page.

So now I'm resubmitting them and noting in capitals anywhere I can that the dumba**es need to look at all the pages.



My suspicion is that Citibank is being paid on each claim "processed" rather than each claim "paid". If they reject them for BS reasons, they may get to "process" each clunker sale several times, netting them more money.

I'd also lay odds that their contract requires them to "process" X number of claims a day. Rather than risk screwing one up and paying when it shouldn't, it would be much easier to make sure they hit their daily goal by rejecting en mass.

[CL Pgh]

I now have #2 REJECTION'S today because the front & back title doesn't state "Junk Automobiles, CARS.gov".

WRONG!!! Both invoices/titles have this clearly typed front & back. Sent a little taste of this to X-Man so he can see how bad this crap really is!!! :mad: :mad: :mad: :mad: :mad: :mad:

[dafuzz1956]

Finally an answer, REJECTION, and that was on our last one submitted, but still nothing on the ones from 2 weeks ago. Is this like Ford ordering, last in first out. How screwed up can it be? Oh, I forgot it is being done by a bank and the gov't, not by people that may know something about the car business, or is this where Landry secretly landed a job.

[XDCX]

Sent a little taste of this to X-Man so he can see how bad this crap really is!!! :mad: :mad: :mad: :mad:

I just read that e-mail and viewed the attachments. I'm starting to think these CARS people are worse than Factory Auditors. :eek:

You did everything 100% correct and the claim still gets rejected. :mad:

[Txflyer]

You did everything 100% correct and the claim still gets rejected. :mad:

Same experience with my first claim. I had two different insurance cards each spanning 6 months. Even scanned them on the same page but they rejected saying the POI only showed 6 months.

Even a well trained chimp could do better than these guys.

[angewi6]

I've now had at least 10 rejections that should NOT have been rejected. 2 reasons:

1) they say we're missing a signature on the deal sheet (we're not)...all I can think of is that I scanned all 5 pages into the single file, so they would need to look at all of the pages,

2) and similarily, if insurance proof spills into more than 1 page, they don't look at the second page.

So now I'm resubmitting them and noting in capitals anywhere I can that the dumba**es need to look at all the pages.

I can't believe I got the first one paid, and now I'm on like an 0-10 streak.

It's awful, but I'm almost happy we're almost out of (good) new cars so I don't have to do many more of these.
Hopefully the streak will end tomorrow and we'll get paid on a second one.

Good luck everyone

I feel the same way. We only have two more units that could qualify for C4C. I just want to get this over with. Every time I log on there is something else wrong that boggles my mind.:eeek:

[CL Pgh]

This guy caught me after our THIRD rejection for the trade title not containing “Junk Automobile, CARS.gov” … when in fact the titles have exactly this written on them. :mad: Amazing part here is that I specifically explained to this reporter why I was so mad… and he didn’t print it!!! I guess no one can comprehend how bad the payment process really is. ?

http://www.pittsburghlive.com/x/pittsburghtrib/news/regional/s_638439.html

On the flip side: I suddenly have TEN deals “Ready for Payment” as of this morning. :)

[XDCX]

This guy caught me after our THIRD rejection for the trade title not containing “Junk Automobile, CARS.gov” … when in fact the titles have exactly this written on them. :mad: Amazing part here is that I specifically explained to this reporter why I was so mad… and he didn’t print it!!! I guess no one can comprehend how bad the payment process really is. ?

http://www.pittsburghlive.com/x/pittsburghtrib/news/regional/s_638439.html

On the flip side: I suddenly have TEN deals “Ready for Payment” as of this morning. :)

That's a great newspaper story.

Concerning the reporter, I always think it's interesting to see what they leave out of a story. There's no question that a lot of news gets filtered and the real story is left on the clipping room floor.

That said, if you got 10 deals that are "Ready for Payment" maybe the CARS Gods are shining on you. :)

[mopar4life]

Here is my most recent rejection:
0103 - Missing Page 1 Trade-In Title---LOOK AGAIN SMARTY PANTS!
0201 - Junk Automobile, Cars.gov not written on Page 1 and 2 of Title---YOU WANT TO BET?
0204-Disposal or Salvage Auction Certification Missing or Incomplete. Note- No VIN comparism because page 1 of Trade-In
Title is missing---LET'S GET TOGETHER TOMORROW FOR COFFEE & I'LL SHOW IT TO YOU ON YOUR SCREEN!

CARELESS APES READ SCANS--aka CARS

[XDCX]

Here is my most recent rejection:
0103 - Missing Page 1 Trade-In Title---LOOK AGAIN SMARTY PANTS!
0201 - Junk Automobile, Cars.gov not written on Page 1 and 2 of Title---YOU WANT TO BET?
0204-Disposal or Salvage Auction Certification Missing or Incomplete. Note- No VIN comparism because page 1 of Trade-In
Title is missing---LET'S GET TOGETHER TOMORROW FOR COFFEE & I'LL SHOW IT TO YOU ON YOUR SCREEN!

CARELESS APES READ SCANS--aka CARS

Your experience seems to echo what I've heard from a number of dealers.

Perhaps the backlog of unpaid CARS claims wouldn't be so large if NHTSA would take more time and review each claim before it's rejected. :mad:

[Granch]

You should change the title of the thread to

Clunker cash Rejections..


I don't see much in the way of approvals..

and my status

6 in, no rejections, no approvals..

done about 2 weeks ago i think...

:eek:

[XDCX]

You should change the title of the thread to

Clunker cash Rejections..

I agree - everything that I've heard indicates that all the dealers are getting rejects. Not only is NHTSA unable to meet the 10-day payment criteria, it's taking longer than that just to get a reject.

What's worse is many of the rejected claims are due to mistakes by the CARS processing staff, not the dealership. :mad:

[XDCX]

Bloomberg has a report indicating a NHTSA official claims that 37% of the CARS applications have been processed.

Not surprisingly, the official didn't disclose what percentage were paid. :mad: NHTSA considers a claim to be "processed" if it is either paid or rejected.

Here's a link to the Bloomberg report - click here (http://www.bloomberg.com/apps/news?pid=20601103&sid=apgq88fj1feQ)

Dealers need to be pushing the NHTSA to advance funds on all non-rejected claims that are over 10 days old. The payments would be subject to chargeback, but at least it would solve the dealers' cash flow problems and place the processing burden back on the NHTSA.

[CL Pgh]

CARELESS APES READ SCANS--aka CARS

I liked this version:

Careless
Amatures
Rejecting
Sales

:rolleyes:

[gopwillie]

Question for anyone:

I put in a few deals on saturday, and 2 now show up as 'in process' (immediately), instead of the normal 'under review' - anybody else have this? Should I be worried?

[CL Pgh]

Question for anyone:

I put in a few deals on saturday, and 2 now show up as 'in process' (immediately), instead of the normal 'under review' - anybody else have this? Should I be worried?

I just checked my deals and they're all still "Under Review". I'd guess that as a good thing??? Go play the lottery! ;)

[Txflyer]

I was on vacation most of last week. All my deals are still showing "under review". Didn't budge all week. :(

[dgale]

gopwiilie-I put in eight deals Sat of which 5 showed under review immediately and 3 didn't show any status at all. When I checked the individual deals they showed in process. I did email nthsa at 9-AMC-NHTSA-CARS-AP-SUPPLIER to try to get an answer. Finally on the third request they said the invoices are under review. Like you I am concerned since there is no status under the status column for these deals and I certainly don't want to be eating the rebates. I am tempted to cancel the invoices and reenter them, so I'll think about that till Monday. Meanwhile, still get riduculous rejections like titles not marked junk.automobile, or missing documents and then when you check the files the proper attachments are there. Who knows what is going on, but for sure the processors need glasses. The program should have been set up like manufacturer rebates, but us up front and do a sample audit. If the audit shows too many discrepancies then audit more. But they really need some leeway, again rejecting applications because the title says Richard S Smith and the title or some other document shows Richard Steven Smith makes no sense. Someone is obiviously instructing these outsourced processors to reject as many claims as possible for whatever reason. Good luck in getting your deals processed and paid.

[XDCX]

Someone is obiviously instructing these outsourced processors to reject as many claims as possible for whatever reason. Good luck in getting your deals processed and paid.

I watched a report on CNBC last week that provided some insight on this issue. Apparently when the NHTSA was working on putting the CARS program together they interviewed their European counterparts and were advised that dealer-fraud was a huge problem.

I imagine the NHTSA officials determined they'd rather take heat for paying the claims slowly than get accused of paying them recklessly.

Please don't get me wrong, I'm not apologizing for the NHTSA, I think they've done a horrible job with the CARS program. :mad:

[crowe]

The deal summary states:
“The person signing this document as “Dealer” certifies under penalty of law”
“All persons signing this document as “Purchaser” certifies under penalty of law”

I signed them all. Every deal is legitimate & our documentation is perfect. If they think I committed fraud then lock me up. Otherwise pay up.

Every customer signed as well. If there is a problem w/ any deal let them go get the money back from the customer.

[MICDJDLR]

Hi everyone - wondering if anyone has the correct number to call CARS? 2 weeks ago I called the so-called hotline 866-227-7891 regarding an invoice that has been "ready for payment" since 8/5 but hasn't paid. After waiting on hold for 86 minutes the lady that answered told me I needed to call a different number, she stumbled w/the number a few times & I repeatedly confirmed the number w/her....it was 202-366-0606.

I thought I'd give it another try today to check on the status of that invoice but the number is busy....might be because they are innundated w/calls OR the number she gave me is incorrect. I can't find this number or on any of the CARS info.

[MICDJDLR]

I'm gonna bump myself w/an update.... I scrolled through the screenshots of the CARS.gov webinar (which they held on 8/22??!!! thanks for helping us in a timely manner) and found a number for the help desk. I called the number & it rang ONCE and a woman answered and within 2 minutes she intelligently answered my question. WOW!!!

Here's the phone number 405.954.8865

[angewi6]

Hi everyone - wondering if anyone has the correct number to call CARS? 2 weeks ago I called the so-called hotline 866-227-7891 regarding an invoice that has been "ready for payment" since 8/5 but hasn't paid. After waiting on hold for 86 minutes the lady that answered told me I needed to call a different number, she stumbled w/the number a few times & I repeatedly confirmed the number w/her....it was 202-366-0606.

I thought I'd give it another try today to check on the status of that invoice but the number is busy....might be because they are innundated w/calls OR the number she gave me is incorrect. I can't find this number or on any of the CARS info.

I have 405-954-3700 but I have no clue who that goes to...:confused:

[angewi6]

Has anybody had any updates on their deals...did the processors take a couple days off? I thought I would see atleast one reject since Thursday.

[angewi6]

I'm gonna bump myself w/an update.... I scrolled through the screenshots of the CARS.gov webinar (which they held on 8/22??!!! thanks for helping us in a timely manner) and found a number for the help desk. I called the number & it rang ONCE and a woman answered and within 2 minutes she intelligently answered my question. WOW!!!

Here's the phone number 405.954.8865

Wow, thats great info!
Putting that on speed dial :sing:

[dafuzz1956]

I have 4 that have been under review for 3-4 weeks. This is totally stupid.:mad:

[Txflyer]

I have 4 that have been under review for 3-4 weeks. This is totally stupid.:mad:

Six in the same status here.

[CL Pgh]

... and found a number for the help desk. I called the number & it rang ONCE and a woman answered and within 2 minutes she intelligently answered my question. WOW!!!

Here's the phone number 405.954.8865

This number ROCK'S! 2-3 rings and a english speaking human answered. Helped me out immediately!

Big Time Thanks!!! :beerchug:

Oh yeah... One more deal Rejected (my fault) and one more paid. (51deals, 11paid, 40 U.R.)

[Txflyer]

FINALLY - we got our first "approved for payment" today!!!!! Looks like they are working Saturdays to try and get through the backlog. Wonder how long it will take to get the actual money?

Guess they didn't want me getting too excited about it, they tempered it by throwing in another REJECT along with it. :rolleyes:

[CL Pgh]

Wonder how long it will take to get the actual money?

From our approvals... Tues maybe, Wed for sure.

[Txflyer]

Whooohoo!!!! Got cash on 2 of our 6 deals this morning. :spotman:

[XDCX]

Automotive News is reporting that only 5.4% of the CARS claims have been paid so far. What happened to the 10 day payment promise? :mad:

While I think it's great that most of the OEMs stepped up to help their dealers with cash flow assistance, it's sad that it was even necessary.

The CARS program was initially met with a great deal of enthusiasm from most dealers. My bet is there are not too many that would want it to come back unless there were some major changes made to the claim payment process.

[BillHeart]

Here's where we're at tonight...

115 deals submitted in total.

41 Paid, 9 Approved. We've had a handful rejected which should not have been rejected, we resubmitted them so we'll see.

[Txflyer]

Just got cash for our 3rd one. At a 50% paid ratio, I'd bet we've got one of the higher percentages paid in the country. :D

[XDCX]

Here's where we're at tonight...

115 deals submitted in total.

41 Paid, 9 Approved. We've had a handful rejected which should not have been rejected, we resubmitted them so we'll see.

Thanks for the information - it sounds like your store is doing much better than most of the others in getting your CARS claims paid. :)

Did your store ever stop doing CARS deals because of cash flow, or were you pushing the program hard all the way to the end?

[dafuzz1956]

Nothing approved yet all still under review

[CL Pgh]

We seem to be getting a couple paid per day over the last week.

I'm at 37% paid (19 of 51)... a definite improvement as of lately. I even have two paid that were originally rejected deals. :)

[XDCX]

Nothing approved yet all still under review

Wow, you've been waiting for a long time. :mad:

Did you end up delivering the new vehicles to your customers, or are they still willing to wait until the CARS payment clears?

[XDCX]

The same government organization that told dealers the claim payment process would take 10 days are now reporting that all CARS claims will be paid by 09/30/09. :rolleyes:

They also reported that 15% of the claims submitted have been paid at this point.

Here's a link to the news report - click here (http://finance.yahoo.com/news/Dealers-should-be-paid-on-apf-299850411.html?x=0&sec=topStories&pos=1&asset=&ccode=)

[crowe]

Dealers to receive clunker cash by end of month
http://www.freep.com/article/20090903/BUSINESS01/90903035/1319/Dealers-to-receive-clunker-cash-by-end-of-month

“There’s clearly a learning curve at work on the part of dealers,” the official said.

There is a learning curve for some of these officials to learn to read!

[dafuzz1956]

Wow, you've been waiting for a long time. :mad:

Did you end up delivering the new vehicles to your customers, or are they still willing to wait until the CARS payment clears?

They are "Down the Road Motors"

Infact the store got rid of an old plow truck for a milan and the milan is already gone as a used car, so the profit is the c4c $

[XDCX]

They are "Down the Road Motors"


That was a smart decision. It's hard to fight with the Federal Government.

I read a headline that there's a dealer who's trying to withhold license plates until he gets his CARS claims paid. I'm sure NHTSA will respond favorably to that tactic. :rolleyes:

[angewi6]

We are at 44% paid, 5 of which were previously rejected deals. Our current streak over the last week includes about 1 reject for every 3 paid. It is better than what we started out with. I am starting to breathe again. The original C4C's we did where we crushed them before submitting have all been paid, so there’s a little pressure off there. :beerchug:

[XDCX]

The original C4C's we did where we crushed them before submitting have all been paid, so there’s a little pressure off there. :beerchug:

Congratulations - there's light at the end of the tunnel. :)

I smiled when I read about the pending claims where the car had already been crushed - that might have been a little stressful. :rolleyes:

[BillHeart]

Thanks for the information - it sounds like your store is doing much better than most of the others in getting your CARS claims paid. :)

Did your store ever stop doing CARS deals because of cash flow, or were you pushing the program hard all the way to the end?

Actually, as of tonight 52/115 Paid and we have another 7 approved.

We have been METICULOUS about paperwork and had every last deal submitted well before the deadline. We didn't take deals to the last day. It wasn't a cash flow issue for us, the big issue with us was that we were concerned about getting the deals in, that and we ran out of inventory.

[WillSD]

6 total CARS vouchers; 1 paid, 1 ready for payment, 3 rejected/resubmitted/back under review, 1 under review (this was our final voucher submitted on Monday 8/24/2009). Spoke with a DOT rep on Friday 9/4/2009 and he stated that 2000 more workers had been assigned to the CARS program and are currently involved in a 4-5 day training program. It appears that they are pulling employees from other Federal agencies rather than new hires.

[XDCX]

Spoke with a DOT rep on Friday 9/4/2009 and he stated that 2000 more workers had been assigned to the CARS program and are currently involved in a 4-5 day training program. It appears that they are pulling employees from other Federal agencies rather than new hires.

Thanks for the information. :)

It appears after blaming the dealers for all the CARS problems for the past month that NHTSA is finally going to step-up and hire enough people to process the claims.

[okcarl]

Of all things I had three approved today on Labor Day. They must be paying the contractors overtime.

[BillHeart]

Same thing here, I got 3 approval E-Mails on Labor Day!

[Txflyer]

Same thing here, I got 3 approval E-Mails on Labor Day!

They must have been really busy. We got one approved as well. Only 2 more to go and we're in the clear.

[XDCX]

Of all things I had three approved today on Labor Day. They must be paying the contractors overtime.

Same thing here, I got 3 approval E-Mails on Labor Day!

That's awesome. :)

Maybe NHTSA will actually keep their word this time and get all the claims paid by the end of the month.

[MICDJDLR]

Today I received payment for my final clunker deal....we only did 8 but I have money for all 8 I N T H E B A N K!!! Yeah! :thumbsup_old:

[crowe]

We had a flurry of invoices approved over the weekend too, but still only 30% approved or paid to date. They must have brought the regular flunkies back in today though. 4 rejects today for BS reasons either these people can’t read, are blind, stupid or don’t care.

[CL Pgh]

Here’s a really weird situation… that I have copies of as proof (that I’m not crazy). #3 deals today went from Under Review (this mornings print-outs) to PAID (tonights print-outs). Seems as though these deals completely skipped the READY FOR PAYMENT step. WTF??? Anyone else see this?

29 paid
6 ready
16 still under

[Txflyer]

Here’s a really weird situation… that I have copies of as proof (that I’m not crazy). #3 deals today went from Under Review (this mornings print-outs) to PAID (tonights print-outs). Seems as though these deals completely skipped the READY FOR PAYMENT step. WTF??? Anyone else see this?

29 paid
6 ready
16 still under

I got an email saying one was ready for payment, but when I go onto the website it still shows "under review". However, if I pull up the record itself it says "paid".

[dafuzz1956]

We are still sitting here with no approvals yet and rejects for the same reason rejected before and I fixed the problem. This is getting very old and frustrating, esp when I follow the fix exactly how I was told by the hot line. :mad:

[Txflyer]

Update: I've still got one that shows "under review", but the wire just hit the bank this morning. I don't think they are updating their website. Only way I knew it was paid was via email.

[XDCX]

Update: I've still got one that shows "under review", but the wire just hit the bank this morning. I don't think they are updating their website. Only way I knew it was paid was via email.

That seems to match what CL was saying in his post.

As long as they're getting paid, I guess it's not a big deal that the website's not getting updated.

[CL Pgh]

Update: I've still got one that shows "under review", but the wire just hit the bank this morning. I don't think they are updating their website. Only way I knew it was paid was via email.

I've yet to get a single email notification on Paid units! I know they've got the correct email on file... I get rejection notifications! :confused:

[angewi6]

60% Paid, Have not had a reject in a week! If we stay on pace with current speed of approvals we will be paid by the end of next week. :sing:

[WillSD]

I've yet to get a single email notification on Paid units! I know they've got the correct email on file... I get rejection notifications! :confused:

Do you filter your email? Our ISP filters our email and it was stopping the payment notifications (NOREPLY@faa.gov) but allowing the rejection notifications (noreply@faa.gov). I wouldn't think the fact that one is all caps and the other isn't would have any effect but I was proven wrong. I went into our filtered emails and marked NOREPLY@faa.gov as safe and we now receive both notifications.

Have now been paid for 3 of our 6 vouchers. 2 rejected/resubmitted/under review and 1 under review.

[Txflyer]

Do you filter your email? Our ISP filters our email and it was stopping the payment notifications (NOREPLY@faa.gov) but allowing the rejection notifications (noreply@faa.gov). I wouldn't think the fact that one is all caps and the other isn't would have any effect but I was proven wrong. I went into our filtered emails and marked NOREPLY@faa.gov as safe and we now receive both notifications.


Pretty wild that they are using the Federal Aviation Administraiton's email system. I guess I get so much email from the FAA already that I didn't notice before reading your post.

[CL Pgh]

Do you filter your email? ... I went into our filtered emails and marked NOREPLY@faa.gov as safe and we now receive both notifications.

Good Call... they're in my junk folder! Thanks!!!

[okcarl]

We are now at 50% approval rate. But have had nothing new approved or turned down in at least 4 days.

[dgale]

65 out of 70 paid. Can't wait till this is over. Understand inspectors our out now checking individual dealerships. Some dealers have had to produce their dealer agreements. Can't figure this one out since the manufacturers are the one's who supplied the list of dealers to the government. Typical waste of gov't money.

[angewi6]

We are almost paid on all...only three left to go. UCM asks me if I can CANCEL an approved transaction. Is there a way to do that without red flagging our dealership for an audit? I guess a wholesaler picked up the wrong vehicle and sold it! :censored:
Hoping we get it back today. Just researching all my options.

[CL Pgh]

Just researching all my options.

Try this number and see what they say: 866-227-7891 This is the "new" hotline for the CARS program... I've used it once and did get an english speaking human almost immediately. Good Luck.

[angewi6]

have had nothing new approved or turned down in at least 4 days.


Cars.gov has been slow to update status under invoice view. Select advanced search and add a field to search by invoice status. Choose "Approved" in the drop down box. You may be surprised. We have three that are paid but still showing under review unless you search this way.

[crowe]

75% approved & 62% paid. I bet we have 15+ hours admin time per clunker deal.

[angewi6]

:dizzy: One left, I am so giddy!

[okcarl]

:dizzy: One left, I am so giddy!

I know I only have one left. Hopefully it will pay today or tomorrow so I can be done with this.

[Txflyer]

We just got our final one approved! Yeeeeha! 100%!!!!!!!

[angewi6]

We just got our final one approved! Yeeeeha! 100%!!!!!!!

That is awesome, Congragulations!

I know I only have one left. Hopefully it will pay today or tomorrow so I can be done with this.

When my final pays, I am taking off early and heading out for a celebration.

:beerchug:

Thanks everyone for your posts and help on this whole thing. I was new to the forum and have been very grateful for it.

[okcarl]

My last one just paid Oh hell yeah I am throwin a party. I cannot believe its over.

[danderson]

I HAVE ALL BUT ONE OF MY 68 CLUNKERS DEALS APPROVED!!! I TOLD MY OWNER THAT I'M GOING TO GO OUT AND GET DRUNK WHEN WE GET PAID ON THE LAST ONE AND HIS RESPONSE WAS THAT HE WAS GOING WITH ME!! FINALY TWO MONTHS OF HELL IS ALMOST OVER!!

AND YES, I KNOW I'M WRITING THIS IN ALL CAPS BECAUSE I'M SO EXCITED.

Now to get back to selling cars the old fashioned way!:rolley:

[dafuzz1956]

Finally 2 approvals, i total reject and 2 left. We had no inventory coming into this mess after the Chrysler clustre ----

[angewi6]

When my final pays, I am taking off early and heading out for a celebration.

:beerchug:



And I am off to celebrate, whoohoo!:spotman:

[CL Pgh]

# 51 & DONE! PAID across the board! :D

2 wks ago I'd bet GOOD money this would never be finished by the end of Sept.. Sometimes... being wrong ain't so bad!?

[dafuzz1956]

# 51 & DONE! PAID across the board! :D

2 wks ago I'd bet GOOD money this would never be finished by the end of Sept.. Sometimes... being wrong ain't so bad!?

CONGRATULATIONS ol' buddy, are you gonna have a few :beerchug:'s

By the way I am picking the Steelers against da Bears

[dafuzz1956]

Now we are finally down to one last C4C approval. The beer will flow when I get the last one done.

[crowe]

Just got our last one finally approved.:beerchug:

[angewi6]

Wow, you can definatly see that every ones frame of mind has changed since the beginning of this C4C. Just look at the "smilies" on the first page of the thread compared to the last. LOL

[CL Pgh]

By the way I am picking the Steelers against da Bears

You Da-Man!!! :D

:beerchug:

[XDCX]

Wow, you can definatly see that every ones frame of mind has changed since the beginning of this C4C. Just look at the "smilies" on the first page of the thread compared to the last. LOL

That's a great point. :)

I wonder if there will ever be a time when business gets so slow that we all hope there's a second round of the CARS program?

As they say, time heals all wounds.....

[Txflyer]

I wonder if there will ever be a time when business gets so slow that we all hope there's a second round of the CARS program?



Ummmmm. . . . . I don't know about everyone else but I think we're already there.

[dafuzz1956]

:spotman::beerchug::spotman::beerchug:Last deal marked READY FOR PMT, it is time to

[XDCX]

:spotman::beerchug::spotman::beerchug:Last deal marked READY FOR PMT, it is time to

Congratulations, that's great news. :)

While I know that all the dealers have struggled with the CARS payment process, it seems that you've really been down a bumpy road. I'm glad to see that you're almost done.

[dafuzz1956]

:spotman: The $$$$$ is in the bank, we are all done and paid.!!!!!:buttrock::beerchug:

[XDCX]

:spotman: The $$$$$ is in the bank, we are all done and paid.!!!!!:buttrock::beerchug:
That's great - I know that CARS was a major frustration for your store and I'm happy to hear that you're now 100% paid. :)